Frendi Furniture

Terms & Conditions

Last updated 26 August 2026

These Terms & Conditions apply to purchases made from Frendi through frendi.com.au. By placing an order, you agree to these terms. Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law.

1. Products and natural variation

Frendi offers furniture, side tables, table lamps, and home accessories for residential interiors. We take care to describe and photograph every product accurately. Colours can vary between screens, and natural materials may show differences in grain, tone, veining, texture, or finish. These individual characteristics are part of the material and are not faults.

Dimensions are approximate and small manufacturing tolerances may occur. Please check product dimensions, access paths, and the intended placement before ordering.

2. Pricing, payment, and order acceptance

Prices are shown in Australian dollars and include GST unless stated otherwise. Delivery charges are displayed during checkout. An order is accepted when Frendi sends an order confirmation. We may contact you before acceptance if a product, price, payment, or availability error is identified.

If we cannot supply an item, we will offer a suitable alternative, a revised delivery estimate, or a refund for the unavailable item.

3. Shipping and delivery

In-stock orders are generally dispatched within 2 to 3 business days. Delivery time begins after dispatch and varies by destination, carrier capacity, and item size. Any delivery date shown is an estimate, not a guarantee.

Please provide a complete delivery address and ensure safe, reasonable access. Additional charges caused by incorrect address details, restricted access, missed delivery, redelivery, or storage may be passed on where permitted by law.

Inspect the carton and product promptly after delivery. Keep the packaging and contact us as soon as reasonably possible if an item arrives damaged, incomplete, or incorrect.

4. Thirty day change-of-mind returns

You may request a change-of-mind return within 30 days of delivery. The item must be unused, unassembled, undamaged, and returned with all parts, instructions, accessories, and original packaging.

Contact Frendi before returning anything. We will confirm eligibility and the approved return method. Approved return freight will be arranged by Frendi. If original packaging is unavailable or inadequate, reasonable repackaging costs may be deducted from the refund.

After the returned item is inspected, an approved refund will be processed to the original payment method. Original delivery charges and costs caused by damage, missing parts, assembly, or use may be deducted where permitted by law. This change-of-mind policy is separate from your rights for faulty goods.

5. Faults, damage, and consumer guarantees

Frendi products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure, you may be entitled to a replacement or refund and compensation for other reasonably foreseeable loss or damage. If a failure is not major, we may choose to repair or replace the product within a reasonable time.

To make a claim, email [email protected] with your order number, a clear description, and photographs or video showing the issue. Do not discard, modify, or arrange an unauthorised repair before receiving our instructions.

A fault does not include normal wear, accidental damage, misuse, incorrect assembly, unauthorised modification, commercial use unless expressly approved, use outside the product's intended environment, failure to follow care or load instructions, or damage caused by heat, moisture, direct weather exposure, unsuitable cleaning products, or unstable flooring.

6. Assembly, care, and safe use

Follow all assembly, care, electrical, load, and anchoring instructions supplied with the product. Use furniture on a level surface and regularly check fixings and stability. Lamps must be used only with the specified globe type and electrical rating.

Furniture can tip if overloaded, climbed on, or used incorrectly. Keep children away from unstable or partially assembled products and install any supplied wall restraint where required.

7. Pre-orders

Pre-order arrival and dispatch dates are estimates. Manufacturing, freight, customs, or carrier delays may change those dates. We will provide material updates when available. You may request cancellation before dispatch unless the item was specially ordered or customised for you.

When a pre-order and an in-stock item are purchased together, we may ship them separately or hold the order until all items are ready.

8. Website content and availability

We may correct errors, update product information, change prices, or withdraw products without notice. We aim to keep the website available and accurate but do not guarantee uninterrupted access. Images, room settings, and styling objects are illustrative unless expressly included in the product description.

9. Liability

To the extent permitted by law, Frendi is not liable for loss caused by use contrary to instructions, foreseeable delivery delays outside our reasonable control, or failure to ensure suitable access, assembly, placement, anchoring, electrical compatibility, or care. This clause does not limit any right or remedy that cannot lawfully be limited.