Privacy Policy
We respect your privacy
(a) ZIMEMO PTY. LTD. is the legal entity that operates Frendi and DiroDi as subbrands. This Privacy Policy applies to personal information collected through the Frendi website at frendi.com.au and through your interactions with Frendi. ZIMEMO PTY. LTD. respects your right to privacy and is committed to safeguarding the privacy of its customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
(b) “Personal information” is information we hold which is identifiable as being about you.
Collection of personal information
(a) ZIMEMO PTY. LTD. will, from time to time, receive and store personal information you enter on our website, provide to us directly, or give to us in other forms.
(b) You may provide basic information such as your name, phone number, address, and email address to enable us to send information, provide updates, and process your product or service order. We may collect additional information at other times, including when you provide feedback, change your content or email preferences, respond to surveys or promotions, provide financial or credit card information, or communicate with our customer support.
(c) We may also collect any other information you provide while interacting with us.
How we collect your personal information
(a) ZIMEMO PTY. LTD. collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website, and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
Use of your personal information
(a) ZIMEMO PTY. LTD. may use personal information collected from you to provide you with information, updates, and our services. We may also make you aware of new and additional products, services, and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
(b) ZIMEMO PTY. LTD. may contact you in a variety of ways, including by telephone, email, SMS, or mail.
Disclosure of your personal information
(a) We may disclose your personal information to our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this Privacy Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
(b) We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, or warrant, in the course of a legal proceeding, or in response to a law enforcement agency request.
(c) We may also use your personal information to protect the copyright, trademarks, legal rights, property, or safety of ZIMEMO PTY. LTD., Frendi, frendi.com.au, its customers, or third parties.
(d) Information that we collect may from time to time be stored, processed in, or transferred between parties located in countries outside Australia. These may include, but are not limited to, the USA, EU, and UK.
(e) If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer, to the extent permissible at law, our user databases together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to disclose information only in good faith and where required by any of the above circumstances.
(f) By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by it. Where we disclose your personal information to third parties, we will request that the third party follow this Privacy Policy when handling your personal information.
Security of your personal information
(a) ZIMEMO PTY. LTD. is committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss, and unauthorised access, modification, and disclosure.
(b) The transmission and exchange of information are carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information we collect will not be disclosed in a manner inconsistent with this Privacy Policy.
Access to your personal information
(a) You may request details of personal information that we hold about you in accordance with the Privacy Act 1988 (Cth). A small administrative fee may be payable for providing this information. If you would like a copy of the information we hold about you, or believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at [email protected].
(b) We reserve the right to refuse to provide you with information that we hold about you in certain circumstances set out in the Privacy Act.
Complaints about privacy
(a) If you have any complaints about our privacy practices, please send the details of your complaint to [email protected]. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.